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Job Description
The Customer Care Consultant provides telephonic support to patrons and patients in the cannabis industry, delivering exceptional customer service, educating clients, and ensuring compliance with company policies and industry regulations.
Key Responsibilities
- Provide exceptional customer and patient service via telephone
- Assist patrons and patients by addressing their inquiries and needs
- Educate clients about products and services within the cannabis industry
- Conduct day-to-day customer phone support while following company policies and industry regulations
Requirements
- Deliver exceptional customer service and patient service while educating the client, primarily via telephonic support.
- Aid patrons and patients telephonically by conducting day-to-day customer phone support.
- Adhere to company policies and industry regulations while performing customer support duties.
Benefits & Perks
Competitive salary
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Flexible Spending Accounts
Paid Time Off
Paid Holidays
401(k) retirement plan
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