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Customer Care Consultant

Jushi
Millbury, Massachusetts
Full Time
Posted May 6, 2025
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Job Description

A Customer Care Consultant responsible for providing exceptional telephonic customer and patient support, educating clients, and ensuring compliance with company policies and industry regulations within the cannabis industry.

Key Responsibilities

  • Provide exceptional customer and patient service via telephone
  • Assist patrons and patients by answering inquiries and providing support
  • Educate clients about products and services in the cannabis industry
  • Adhere to company policies and industry regulations during customer interactions

Requirements

  • Deliver exceptional customer service and patient service while educating the client, primarily via telephonic support.
  • Aid patrons and patients telephonically by conducting day-to-day customer phone support.
  • Adhere to company policies and industry regulations while performing customer support duties.

Benefits & Perks

Competitive salary
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Flexible Spending Accounts
Paid Time Off
Paid Holidays
401(k) retirement plan

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