Job Description
A Senior Analyst in Retail Operations at Gridmatic Inc. is responsible for managing key operational functions such as billing, customer enrollment, regulatory compliance, broker commissions, and customer support, while leveraging data analytics to drive efficiency and strategic improvements in a fast-paced, data-driven environment.
Key Responsibilities
- Oversee the timely and accurate generation of customer invoices and resolve billing discrepancies
- Ensure accurate and scheduled enrollment of commercial customers and troubleshoot enrollment issues
- Monitor and interpret regulations across power markets and ensure compliance with market rules and guidelines
- Track, report, and optimize broker commissions and address broker inquiries
- Respond to customer inquiries and coordinate between operations, billing, and support teams
- Analyze operational and financial data to identify trends and support decision-making through dashboards and reports
- Collaborate with cross-functional teams to improve tools, systems, and workflows, and support strategic projects
Requirements
- Strong analytical and problem-solving skills with the ability to analyze operational and financial data to identify trends, gaps, and opportunities.
- Experience developing dashboards and predictive models using SQL, Python, Tableau, and Power BI.
- Ability to support business decisions with clear, concise reports and visualizations.
- Experience in overseeing the timely and accurate generation of customer invoices, monitoring and resolving billing exceptions and discrepancies, and partnering with internal teams to improve billing accuracy and automation.
- Experience ensuring all commercial customers are enrolled accurately and on schedule, managing enrollment exceptions, troubleshooting issues, and collaborating with IT and third-party vendors to enhance and automate enrollment systems.
- Knowledge of monitoring and interpreting regulations across ERCOT, PJM, and other U.S. power markets, and ensuring compliance with market rules and commission guidelines including FERC, PUC, State, and utilities.
- Experience preparing data and assisting with regulatory filings, audits, and reports.
- Ability to partner with legal, compliance, and operations teams to assess and manage regulatory risk.
- Experience tracking and reporting on commission structures, performance, and exceptions, addressing broker inquiries professionally and efficiently, and developing tools and reporting processes to automate and optimize commission workflows.
- Excellent customer service skills with the ability to respond to customer inquiries and issues with clarity, professionalism, and urgency, and ensure seamless coordination between operations, billing, and support teams.
- Ability to contribute to strategic operations support by collaborating with cross-functional teams to improve tools, systems, and workflows, and supporting special projects including workflow scaling and new service rollouts.
- Proactive mindset and ability to thrive in a fast-paced, data-driven environment.
- Detail-oriented and highly motivated professional.
- Educational background or experience relevant to retail energy operations, data analysis, or related fields (implied but not explicitly specified).
Benefits & Perks
Hybrid work policy with 50% in-office work
Opportunities for cross-functional collaboration
Exposure to a high-growth startup environment
Work on impactful projects in renewable energy and AI
Potential for professional growth and learning in data analytics and operations
Ready to Apply?
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