Job Description
A Customer Quality Engineer responsible for managing and resolving customer quality issues related to battery cells, modules, and packs, ensuring effective problem-solving, continuous improvement, and maintaining high customer satisfaction in the electric vehicle and energy storage industry.
Key Responsibilities
- Receive, evaluate, and distribute customer quality complaints and establish 8D problem solving reports.
- Organize cross-departmental failure analysis to identify root causes and implement permanent corrective actions.
- Develop and supervise temporary containment measures for major quality issues.
- Collect, lock, and trace failed physical objects and faulty parts at customer sites.
- Conduct preliminary on-site analysis of faulty components and produce assessment reports.
- Classify, identify, and return faulty parts to the factory, ensuring proper handover for analysis.
- Assist in validation testing, track experimental data, and provide feedback to customers.
- Establish and maintain a customer faulty parts database to analyze failure trends.
- Conduct quality meetings, report quality data, and submit 8D reports as the customer interface.
- Coordinate with customers for annual audits and promote internal corrective actions.
- Interpret customer quality requirements and translate them into internal standards.
- Analyze customer returns, complaints, and defect trends to generate quality reports.
- Track KPIs such as PPM, FTT, and claim rate to drive continuous improvement projects.
- Utilize quality tools (SPC, DOE, etc.) to improve manufacturing processes.
- Visit customer sites regularly to provide quality support and handle anomalies.
- Maintain communication with customer engineering and quality departments to enhance satisfaction.
Requirements
- Bachelor's degree in Engineering or Material Sciences
- At least 3 years of experience in customer quality management, with preferred experience in the automotive, power battery, or energy storage battery industry
- Proficiency in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
- Skill in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
- Strong analytical ability using tools like Minitab, Excel, and Power BI for tracking PPM, yield, and quality trends
- Experience in customer interface management, including audit coordination for VDA6.3 and IATF16949, and translating CSR requirements into internal standards
- Familiarity with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
- Excellent communication and presentation skills for cross-functional and customer collaboration, including handling complaints and pressure scenarios efficiently
- Strong logical analysis and cross-departmental coordination and promotion skills
- Good English reading and writing skills, with the ability to handle English emails and customer information independently; oral communication skills are preferred
- Ability to adapt to a certain frequency of domestic and international business trips
Benefits & Perks
Compensation/salary range: $90,000.00 - $110,000.00 plus eligibility for 15% bonus
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Bonus eligibility, equal opportunity employment, inclusive and diverse workplace culture
Ready to Apply?
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