Job Description
The Customer Quality Engineer at Gotion Inc. is responsible for managing customer quality issues related to battery products, conducting failure analysis, coordinating with cross-functional teams, and ensuring customer satisfaction through effective communication, problem resolution, and process improvement.
Key Responsibilities
- Receive, evaluate, and distribute customer quality complaints and establish 8D problem solving reports.
- Organize cross-departmental failure analysis to identify root causes and implement permanent corrective actions.
- Develop and supervise temporary containment measures for major quality issues at customer sites.
- Collect, lock, and trace failed physical objects and faulty parts at customer locations.
- Conduct preliminary on-site analysis of faulty components and narrow down fault scope.
- Classify, identify, and return faulty parts to the factory after inspection and analysis.
- Assist failure analysis teams with validation tests, root cause analysis, and data tracking.
- Establish and maintain a customer faulty parts database to analyze failure trends and prevent issues.
- Manage quality-related customer meetings, data reporting, and submission of 8D reports.
- Coordinate with customers for annual quality audits and promote internal corrective actions.
- Interpret customer quality requirements and translate them into internal standards.
- Analyze customer returns, complaints, and defect trends to generate quality reports.
- Track key quality KPIs such as PPM, FTT, and claim rates to drive continuous improvement.
- Utilize quality tools (SPC, DOE, etc.) to improve manufacturing processes.
- Visit customer sites regularly to provide quality support, handle anomalies, and coordinate rework.
- Maintain communication with customer engineering and quality departments to enhance satisfaction.
Requirements
- Bachelor's degree in Engineering or Material Sciences
- At least 3 years of experience in customer quality management, with preferred experience in the automotive, power battery, or energy storage battery industry
- Proficiency in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE
- Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis
- Strong analytical ability using tools like Minitab, Excel, and Power BI for tracking PPM, yield, and quality trends
- Experience in customer interface management, including audit coordination for VDA6.3 and IATF16949 standards, and translating CSR requirements into internal standards
- Familiarity with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis
- Excellent communication and presentation skills for cross-functional and customer collaboration, including handling complaints and pressure scenarios efficiently
- Strong logical analysis and cross-departmental coordination and promotion skills
- Good English reading and writing skills, with the ability to handle English emails and customer information independently; oral communication skills are preferred
- Ability to adapt to a certain frequency of domestic and international business trips
Benefits & Perks
U.S. base salary range of $90,000 - $120,000, plus eligibility for bonus and benefits
Work environment with domestic and international business trips
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