Job Description
The role involves designing and supporting battery energy storage systems (ESS) for various applications, providing pre-sales technical support, coordinating with cross-functional teams, and ensuring successful project implementation and customer satisfaction in a fast-paced, innovative environment.
Key Responsibilities
- Design and conceptualize battery systems tailored for specific applications, optimizing performance, safety, and cycle life.
- Provide pre-sales technical support and develop documentation to ensure high-quality ESS system designs and customer understanding.
- Manage technical account engagements pre- and post-sales, including developing installation and operational plans for successful ESS adoption.
- Support utility-scale and commercial projects with customized design solutions to secure design wins and reduce customer costs.
- Collaborate with R&D and product teams to identify product issues and recommend improvements based on field feedback.
- Coordinate field testing and gather feedback on new hardware and software to inform product development.
- Work closely with customer support to address technical issues, ensuring high customer satisfaction and a closed-loop feedback system.
- Engage with customers and partners on ESS system applications, including system evaluation, teaming, and integration with balance of system components.
- Develop technical documentation such as specifications, manuals, safety certifications, and proposals for ESS products.
- Prioritize and manage technical support tasks within the sales pipeline to ensure timely and effective pre-sales support.
- Collaborate with cross-functional teams, including engineering and manufacturing, to ensure seamless integration of battery systems.
- Participate in design reviews and meetings to exchange ideas, gather feedback, and provide technical expertise.
- Lead the development and promotion of technical tools and training for sales teams, partners, and distributors.
- Act as a technical liaison for customer feedback, product issues, and solutions, maintaining communication between sales, support, and product management.
Requirements
- A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field; a Master's degree is preferred.
- Practical experience with distributed PV solar and energy storage system applications.
- 2-5 years of experience in ESS engineering design, technical pre-sales support, and project management.
- Strong knowledge of certification and regulatory codes for ESS installations and development.
- Ability to conceptualize and design battery systems based on project requirements, including selecting appropriate battery chemistries, cell configurations, and packaging designs to optimize performance, energy density, safety, and cycle life.
- Experience in systems design, module and pack design with a focus on design and application-oriented solutions for ESS applications.
- Experience in pre-sales technical support for customer account engagements, including developing documentation, best practices, and training to ensure high-quality design and minimal post-sales technical support issues.
- Experience in pre- and post-sales management of technical account engagements to develop and communicate comprehensive design, installation, and operational plans for successful ESS solution adoption.
- Ability to lead product management and development of broad-based market training and tools addressing best practices and requirements, such as standard and technical business tools.
- Experience coordinating field testing and feedback collection for new hardware and software.
- Ability to work closely with Customer Support to enable a closed-loop system on key technical and product-related issues and ensure high customer satisfaction, especially with top installer accounts.
- Experience engaging with customers on the application of ESS systems and collaborating with partners for balance of system equipment providers, software EMS integration, and EPC.
- Development of technical documentation including technical specifications, manuals, safety certifications, and technical diligence proposals.
- Ability to work closely with sales teams to determine account project prioritization relative to available technical resources and ensure coordination with customers.
- Experience managing tasks in the technical pipeline to ensure qualified projects receive appropriate pre-sales design and support.
- Coordination with China-based R&D, design, and pre-sales teams to ensure proactive participation in test requirements, procedures, and plans for ESS products.
- Collaboration with cross-functional teams including electrical engineers, mechanical engineers, manufacturing engineers, and suppliers to ensure seamless integration of battery systems into larger products or systems.
- Participation in design reviews, meetings, and discussions to exchange ideas, provide technical expertise, and gather feedback.
- Leading and collaborating with Product Management on technical tools and training, and driving adoption through sales teams, partners, and distributors.
- Acting as a sales focal point for providing feedback to product management on major product and technical issues and recommending solutions.
- Managing a closed-loop process with product management, customer support, and sales on all field pre-sales related topics and issues.
- Willingness to travel internationally as required.
- Fluency in English; proficiency in German and/or Chinese is a plus.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks (not specified in the posting)
Opportunities for career growth and challenging working environment
Inclusive and diverse workplace culture
Potential for international travel
Opportunities to work on innovative electric vehicle and energy storage technologies
Collaboration with cross-functional teams and global R&D centers
Participation in design reviews, meetings, and technical training
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