Job Description
The role involves managing day-to-day aftermarket operations for EV battery packs and energy storage systems, including remote service, spare parts planning, reverse logistics, warranty execution, and recycler coordination, with a focus on ensuring service quality, safety compliance, and continuous improvement.
Key Responsibilities
- Manage daily aftermarket operations including dispatch, remote diagnostics, escalation, and KPI monitoring
- Build and maintain parts planning systems, manage 3PL performance, and ensure parts availability
- Execute return-to-product programs and hazardous shipment documentation and compliance
- Coordinate repair, remanufacturing, and recycling workflows with partners and ensure data collection for yield and EPR readiness
- Oversee operational reporting, warranty claims, cost tracking, and lead continuous improvement initiatives
Requirements
- Bachelor's degree in Engineering, Supply Chain, Operations, or related field.
- Minimum of 6 years of experience in aftermarket after-sales service operations for EV battery, Energy Storage Systems (ESS), or automotive industries.
- At least 2 years of experience leading technicians, analysts, or vendor teams.
- Working knowledge of lithium-ion (Li-ion) pack basics and field diagnostics commissioning.
- Strong familiarity with PFEP (Plan for Every Part) SOP, 3PL scorecards, and CMMS/CRM workflows.
- Hands-on experience with hazmat logistics, including DOT, IATA, UN3480, UN3481, and RTP handling, with solid documentation discipline.
- Proven safety compliance mindset with knowledge of EPA RCRA Universal Waste, OSHA HV safety standards.
- Ability to own and track KPIs such as First Time Fix (FTF), Mean Time to Repair (MTTR), parts fill rate, uptime, and service level agreement (SLA) adherence.
- Ability to travel up to 40% for sites, customers, and partners.
Benefits & Perks
Compensation/salary range: $120,000 - $150,000 USD
Work schedule: Ability to travel up to 40%
Work environment perks: Opportunities for career growth and advancement, diverse and inclusive workplace culture
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, support for professional development
Ready to Apply?
Join Gotion and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Gotion
Director of Product Manufacturing, Cell
Gotion
NEW
Manteno
Full Time
2d
$200k-240k
Battery Cell Engineer, Solutions
Gotion
Fremont
Full Time
Feb 26
$100k-180k
Accounts Payable temp
Gotion
Manteno
TEMPORARY
Feb 26
$0k-0k