Job Description
The role involves managing day-to-day aftermarket operations for EV battery packs and energy storage systems, including remote service, spare parts planning, reverse logistics, warranty execution, and recycler coordination, with a focus on ensuring service quality, safety compliance, and continuous improvement.
Key Responsibilities
- Manage daily aftermarket operations including dispatch, remote diagnostics, escalation, and KPI monitoring
- Build and maintain parts planning systems, manage 3PL performance, and ensure parts availability
- Execute return-to-product programs and hazardous shipment documentation and compliance
- Coordinate repair, remanufacturing, and recycling workflows with partners and ensure data collection for yield and EPR readiness
- Oversee operational reporting, warranty claims, cost tracking, and lead continuous improvement initiatives
Requirements
- Bachelor's degree in Engineering, Supply Chain, Operations, or related field.
- Minimum of 6 years of experience in aftermarket after-sales service operations for EV battery, Energy Storage Systems (ESS), or automotive industries.
- At least 2 years of experience leading technicians, analysts, or vendor teams.
- Working knowledge of lithium-ion (Li-ion) pack basics and field diagnostics commissioning.
- Strong familiarity with PFEP (Plan for Every Part) SOP, 3PL scorecards, and CMMS/CRM workflows.
- Hands-on experience with hazmat logistics, including DOT, IATA, UN3480, UN3481, and RTP handling, with solid documentation discipline.
- Proven safety compliance mindset with knowledge of EPA RCRA Universal Waste, OSHA HV safety standards.
- Ability to own and track KPIs such as First Time Fix (FTF), Mean Time to Repair (MTTR), parts fill rate, uptime, and service level agreement (SLA) adherence.
- Ability to travel up to 40% for sites, customers, and partners.
Benefits & Perks
Compensation/salary range: $120,000 - $150,000 USD
Work schedule: Ability to travel up to 40%
Work environment perks: Opportunities for career growth and advancement, diverse and inclusive workplace culture
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, support for professional development
Ready to Apply?
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