Job Description
The Aftermarket Engineering Manager oversees the post-sale lifecycle operations for EV battery packs and energy storage systems, including service quality, spare parts, reverse logistics, and recycling, ensuring operational efficiency, safety compliance, and continuous improvement within Gotion's expanding aftermarket services.
Key Responsibilities
- Manage daily aftermarket service operations including dispatch, remote diagnostics, and escalation handling.
- Maintain and optimize parts planning, inventory levels, and manage 3PL performance and spares availability.
- Execute return-to-product programs and hazardous shipment documentation and compliance.
- Coordinate repair, remanufacturing, and recycling workflows with partners and ensure proper data collection and reporting.
- Lead continuous improvement initiatives through data analysis, KPI tracking, and cross-department collaboration.
Requirements
- Bachelor’s degree in Engineering, Supply Chain, Operations, or related field.
- Minimum of 6 years of experience in aftermarket after-sales service operations for EV battery, energy storage systems (ESS), or automotive industries.
- At least 2 years of experience leading technicians, analysts, or vendor teams.
- Working knowledge of lithium-ion (Li-ion) pack basics and field diagnostics commissioning.
- Strong familiarity with PFEP (Plan for Every Part), S&OP (Sales and Operations Planning), 3PL scorecards, and CMMS/CRM workflows.
- Hands-on experience with hazmat logistics including DOT, IATA, UN3480, UN3481, and RTP handling, with solid documentation discipline.
- Proven safety compliance mindset with knowledge of EPA RCRA, Universal Waste, OSHA HV safety standards.
- Demonstrated KPI ownership for uptime, first-time fix (FTF), mean time to repair (MTTR), parts fill rate.
- Ability to travel up to 40% for sites, customers, and partners.
Benefits & Perks
Compensation/salary range: $120,000 - $150,000 USD
Work schedule: Ability to travel up to 40%
Work environment perks: Opportunities for career growth and advancement, diverse and inclusive workplace culture
Additional benefits: Equal opportunity employment, fostering a culture of inclusion and belonging, support for professional development
Ready to Apply?
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