Job Description
The Quality Assurance Specialist monitors and evaluates customer interactions across calls, emails, and texts to identify areas for improvement, ensure compliance, and maintain high service standards, providing actionable feedback to various departments.
Key Responsibilities
- Monitor and evaluate call, email, and text interactions between representatives and customers
- Identify areas of improvement in customer interactions
- Provide actionable feedback to departments to enhance performance
- Report on account documentation, adherence to company policies, and compliance
Requirements
- Monitor and evaluate call, email, and text interactions between representatives and customers to identify areas of improvement.
- Provide actionable feedback to various departments to enhance performance and maintain a high level of service standards.
- Report on account documentation, adherence to company policies, and compliance.
- Demonstrate the ability to perform the duties of the role as assigned by supervisors or managers, including additional responsibilities related to the position or department.
- Possess the ability to adapt to changes in job responsibilities, including reassignments or transfers, as determined by the company.
Benefits & Perks
Compensation: $19.50 per hour
Work environment perks: Collaborative work culture
Additional benefits: Reasonable accommodations for known disabilities
Ready to Apply?
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