Collections Coordinator

• Loss Mitigation Programs - Review and evaluate loss mitigation requests submitted by collection specialists to ensure eligibility and adherence to program guidelines • Identify delinquent accounts that qualify for site visits, system disconnects, legal demand letters, and other default remedy actions. Coordinate with third-party vendors to initiate services and track completion. • Settlement negotiations for investors – Support settlement negotiations by reviewing settlement requests, evaluating delegated authority parameters, and determining when investor review or approval is required. • Administrative tasks for Collections Department – Manage the Collections Support inbox, respond to inquiries from customers and internal departments, maintain documentation, and ensure timely completion of collection-related administrative tasks. • Dialer – Monitor, maintain, and execute outbound dialer campaigns in accordance with established collection strategies and schedules. Identify business needs, implement campaign modifications, and ensure dialing activities align with operational objectives and compliance requirements. • Audit & Compliance Monitoring – Perform routine audits of collection activities, vendor actions, loss mitigation programs, and departmental processes to ensure compliance with internal procedures, investor requirements, and established service level agreements (SLAs).

•Excellent project management skills and a positive attitude •Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests •Creative and analytical thinker with strong problem-solving skills •Excellent verbal and written communication skills Required Experience: •Minimum 1 year of experience in billing, collections, financial services, or relevant field •Advanced proficiency with computer functions with MS office suite strongly preferred •Excellent problem-solving skills •Goal oriented focusing on both short- and long-term visions