Bilingual Client Support Manager

• Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly partner due diligence checks

• Strong ability to multi-task • Ability to work independently • Effectively interact with high profile partners • Excellent written and verbal communication skills • Knowledge in solar, mortgage and finance • Ability to manage projects from start to finish • Diligent record keeping • Superior customer service skills • Proficient with Excel and analyzing data • Bilingual in Spanish required