Job Description
The Client Support Manager is responsible for working with installers to ensure a high-quality customer experience, leveraging data to identify improvements, and managing audits and pipelines to meet customer and company standards.
Key Responsibilities
- Work with installers on the platform to ensure delivery of the best customer experience
- Leverage Big Data to identify areas of improvement with installers
- Collaborate with installers to enhance the customer experience
- Conduct installer audits to ensure standards are met
- Manage pipeline activities to meet customer expectations and company standards
Requirements
- Experience working with installers on a platform to ensure delivery of the best customer experience possible.
- Ability to leverage Big Data to identify areas of improvement with Installers and work collaboratively to improve the customer experience.
- Experience conducting Installer audits and managing pipelines to ensure customer expectations and GoodLeap standards are being met.
- Strong customer service skills focused on improving the customer experience.
- Dependability and ability to be a trustworthy teammate.
- Ability to work in a collaborative work culture.
- Willingness to perform additional responsibilities as assigned by a supervisor or manager related to the position or department.
Benefits & Perks
Compensation: $21 per hour
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Reasonable accommodations for disabilities, collaborative work culture, opportunities for a rewarding career
Ready to Apply?
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