Job Description
The Sr. Manager, Customer Experience at Gatik is responsible for managing key customer relationships, ensuring satisfaction and success, and providing feedback to improve autonomous logistics services in a fast-paced, innovative environment.
Key Responsibilities
- Serve as the primary point of contact for key customers, gathering requirements and feedback.
- Track, analyze, and report on customer success metrics and KPIs.
- Collaborate with internal teams to ensure seamless service delivery.
- Identify and proactively resolve service issues or inefficiencies.
- Educate customers on company capabilities and promote adoption of new features.
- Work with the commercial team to drive contract renewals and expansions.
- Act as a trusted advisor, resolving conflicts and ensuring positive customer experiences.
Requirements
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- 3-5 years of experience in customer success, account management, or other similarly customer-centric role within B2B sectors.
- Strong understanding of logistics operations, supply chain principles, and industry best practices.
- Excellent interpersonal and communication skills, with the ability to engage stakeholders at all levels.
- Proven problem-solving skills and a customer-centric mindset.
- Experience with CRM software and data analysis tools to manage accounts and track performance metrics effectively.
- Ability to manage multiple customer accounts and prioritize tasks effectively.
- Experience working with large retailers or e-commerce companies.
Benefits & Perks
Salary range of $120,000 to $180,000
Onsite work schedule, 5 days per week
Collaborative work environment emphasizing respect and agility
Opportunities for professional growth and development
Inclusive and diverse workplace culture
Ready to Apply?
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