Job Description
The Fleet Dispatcher at Gatik is responsible for coordinating and monitoring the autonomous fleet in real-time, ensuring timely and safe deliveries through effective communication, incident management, and operational oversight during 12-hour shifts at the Fort Worth, TX location.
Key Responsibilities
- Serve as the real-time command center for the autonomous fleet and AVOs, coordinating daily routes and dispatching vehicles.
- Monitor the real-time status of all dispatched vehicles and deliveries, prioritizing tasks and providing critical updates.
- Act as the primary contact for emergency and non-emergency communications, assessing situations and providing solutions.
- Communicate delivery statuses, delays, and changes proactively to customers and internal stakeholders.
- Escalate urgent issues and resolutions promptly to AVO Supervisors and Operations Management.
- Utilize fleet management software and TMS to track vehicle locations, freight progress, and estimated times of arrival.
- Ensure operational procedures, safety protocols, and regulatory compliance standards are followed by AVOs and drivers.
- Log operational data, including schedules, delays, and incidents, and escalate critical issues as needed.
- Maintain accurate records of work requests, customer requests, and operational activities, and generate reports.
Requirements
- Proven, high-volume experience as a dispatcher in the transportation, fleet, shipping, or logistics industry for at least 3 years.
- Knowledge and understanding of DOT FMCSA regulations as they relate to Hours of Service and general compliance.
- Highly proficient with modern communication and logistics tools, including order management systems, dispatching software, TMS Transportation Management System, and instant messaging platforms such as Slack and Zoom.
- Outstanding organizational skills, the ability to effectively multitask, and sound judgment for critical thinking and rapid decision-making under pressure.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and calmly to drivers, Autonomous Vehicle Operators (AVOs), and client personnel.
- Experience with fast, accurate data entry and a background in running reports or performing basic operational analytics.
- Must be able to work a full 12-hour shift, primarily on site at the Fort Worth, TX office near Alliance Airport, with flexibility and responsiveness for possible overnight schedules.
Benefits & Perks
12-hour shifts with on-site work at Fort Worth, TX near Alliance Airport
Proactive communication and coordination responsibilities
Opportunities to work with advanced autonomous vehicle technology
Potential for overnight schedule flexibility and responsiveness
Work in a diverse and inclusive environment emphasizing collaboration, respect, and growth
Ready to Apply?
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