AVP, Servicing Product Lead, Digital Banking
Forbright BankRemote
Full Time
Posted June 16, 2026
$135k - $135k
Energy Management
Remote
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Job Description
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve.
Key Responsibilities
- Product Vision & Strategy : Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
- Backlog Management : Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
- Cross-Functional Collaboration : Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution
- Stakeholder Engagement : Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy
- Platform Enhancemen t: Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution
- Documentation & Communication : Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
- Quality Assurance : Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
- Market & Regulatory Awareness : Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
- Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
- Perform other duties as assigned
Requirements
- Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required
- Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required
- Strong technical acumen and ability to collaborate with technical leads and engineering teams
- Experience working in Agile/Scrum environments
- Understanding and experience with banking operations (call center, payment operations, fraud operations)
- Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Outstanding problem-solving and time management skills
- Self-motivated, self-directed, and results-oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
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