Deposit Operations Analyst, Digital Banking
Forbright BankRemote
Full Time
Posted September 17, 2026
$60k - $66k
Energy Management
Remote
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Job Description
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve.
Key Responsibilities
- Daily Analysis:
- Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC / mRDC ) function
- Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC / mRDC ) function
- For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits
- Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
- Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs
- Tier II Phone Support:
- Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
- Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
- Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes
- Escalations, Collaboration, and Knowledge Sharing:
- Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
- Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
- Provide analytical support to escalations, including root-cause identification and recommended solutions.
- Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
- Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls
- Additional Responsibilities:
- Support special projects and implementation activities for new procedures, controls, or technologies as assigned
- Support special projects and implementation activities for new procedures, controls, or technologies as assigned
- Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
- Perform other duties as assigned
Requirements
- High School Diploma required , B achelor’s D egree preferred
- National Check Professional (NCP) accreditation preferred
- Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred
- Prior item/check/payment processing experience preferred
- Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
- Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
- Functional knowledge/understanding of accounting concepts and process preferred
- Experience working in a fast paced, deadline-driven environment
- Proficiency in the use of PC software tools for reports, audits, and analysis
- Ability to establish positive working relationships and collaboration across the organization
- Requires ability to work with minimal supervision
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Outstanding problem-solving and time management skills
- Self-motivated, self-directed, and results oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
Ready to Apply?
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