Job Description
The Director of Sales Operations at Esri leads a team responsible for optimizing sales processes, tools, forecasting, and performance metrics to drive operational excellence, support growth, and enable the sales organization to succeed through strategic planning, technology enablement, and cross-functional collaboration.
Key Responsibilities
- Build and lead a high-performing sales operations team across strategy, revenue operations, and business technology.
- Design and optimize cross-functional sales and operational processes to improve efficiency, scalability, and alignment with company goals.
- Oversee forecasting, reporting, pipeline management, and goal setting to support data-driven decision-making and predictable sales performance.
- Lead the strategy and adoption of CRM and sales technology platforms to enhance workflows and business outcomes.
- Guide organizational and process change initiatives to ensure stakeholder engagement and system adoption.
- Assess complex business challenges and make high-impact decisions balancing risk and opportunity.
- Align initiatives across departments, remove barriers, and foster collaboration to achieve shared objectives.
- Define key sales and operational metrics, develop reporting frameworks, and create dashboards for executive insights.
- Lead strategic sales planning, including territory design and goal setting, based on market insights and analytics.
Requirements
- Ten (10) years of experience in sales operations with demonstrated success leading multiple teams.
- Eight (8) years of experience supporting enterprise sales providing solutions to businesses.
- Demonstrated track record of implementing progressive processes and advanced technologies to optimize sales and marketing workflows in support of productivity and revenue growth.
- Expertise in business process modeling, operations, and sales planning.
- Successfully implemented a CRM system that improved lead tracking and increased sales conversion rates by a specific percentage.
- Developed automated email campaigns that resulted in a measurable increase in customer engagement and sales.
- Analyzed sales data to identify underperforming areas and implemented strategies that led to improved sales performance.
- Skilled in metrics, performance management, and forecasting.
- Experienced in leading cross-functional change initiatives.
- Decisive and effective under risk and ambiguity.
- Proven success managing matrixed teams and collaboration.
- Strong leadership, communication, and stakeholder influence skills.
- Ability to travel domestically or internationally, with a requirement of 25-50% travel.
- Bachelor’s degree in business, operations, or a related field.
- Visa sponsorship is not available for this posting; applicants must be authorized to work for any employer in the U.S.
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Competitive total rewards strategy including base salary (estimated range $146,120 - $256,880 USD)
Ready to Apply?
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