Job Description
This position provides administrative support to the Customer Service team at Esri, handling customer correspondence, order processing, and cross-training in various support functions to ensure efficient service and continuous improvement.
Key Responsibilities
- Provide administrative support to Customer Service team members
- Manage high volume of incoming email correspondence and process customer data updates
- Generate sales orders accurately and promptly to support conferences and internal requests
- Develop understanding of Support team roles to provide effective back-up coverage
- Identify opportunities for process improvement and participate in training and development
Requirements
- One year of experience working in a professional office environment
- Effective written and verbal communication skills
- Ability to work independently as well as in a team setting
- Strong prioritization and multi-tasking skills, including high attention to detail
- Knowledge of Microsoft Office applications Word and Outlook, with bonus points for Excel
- High school diploma or equivalent
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 64 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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