Job Description
The Customer Service Representative at Esri is responsible for delivering exceptional support to customers, managing the order lifecycle, resolving complex inquiries, and collaborating across teams to enhance customer satisfaction and operational efficiency.
Key Responsibilities
- Deliver exceptional customer experiences through timely, accurate, and personalized support
- Manage all stages of the order lifecycle from initiation to fulfillment while maintaining accurate records
- Collaborate with internal departments to resolve complex issues and provide comprehensive solutions
- Analyze processes to identify areas for improvement and contribute to initiatives that enhance efficiency and customer satisfaction
- Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs
Requirements
- One year of professional or customer service experience in a similar position, supporting similar responsibilities
- Effective communication, prioritization, and multi-tasking skills with high attention to detail, including experience working in a fast-paced environment
- Ability to use resources to research issues and manage complex customer inquiries
- Customer-oriented with a high level of professionalism
- Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
- Experience with Microsoft Office Suite
- High School diploma or equivalent
Benefits & Perks
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 64 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
Join Esri and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Esri
Sr. UX Researcher - ArcGIS Apps
Esri
NEW
Redlands
Full Time
2d
$97k-167k
Product Engineer I - ArcGIS CityEngine
Esri
NEW
Zurich
Full Time
2d
DevOps Engineer II - Geocoding Services
Esri
NEW
Redlands
Full Time
2d
$98k-163k