Job Description
A Senior UX Researcher at Esri will conduct user experience research to inform the development of ArcGIS applications, collaborating with cross-functional teams to gather insights, identify user needs, and improve product usability in a fast-paced, agile environment.
Key Responsibilities
- Conduct exploratory and evaluative UX research across the development lifecycle to inform product direction and decision-making for ArcGIS Apps.
- Align research activities with agile development processes and integrate user insights into team workflows.
- Build and manage research projects across multiple product teams, acting as a trusted partner and embedding in cross-functional workflows.
- Collaborate with product and design leadership to prioritize research needs, develop plans, and deliver actionable insights.
- Synthesize research findings into clear problem statements, recommendations, and next steps aligned with product priorities.
- Champion inclusive research practices to ensure diverse user representation and data collection.
- Contribute to research operations to improve rigor, efficiency, and scalability, including mentoring team members and maintaining participant pools.
Requirements
- Five years of experience leading user experience research on complex enterprise software.
- Expertise in qualitative, quantitative, and mixed-method research methodologies including usability testing across remote and in-person formats.
- Expert-level knowledge of design patterns and common usability challenges for enterprise software or data-focused applications.
- Demonstrated experience conducting agile UX research and collaborating closely with cross-functional product teams.
- Ability to adapt research methodologies to the needs, opportunities, and constraints of each project and deliver insights and recommendations on time.
- Ability to deeply understand ArcGIS software and the field of GIS, including proactively learning product workflows and engaging with internal subject matter experts.
- Proven ability to plan, organize, and manage time effectively, with a strong focus on scoping and managing collaborative research projects.
- Experience recruiting participants from specialized technical and B2B audiences, including international users.
- Excellent written and verbal communication skills, with the ability to make complex ideas actionable and easy to understand.
- Bachelor’s degree in human-computer interaction, information science, anthropology, psychology, sociology, or a related field.
- Ability to support research across multiple ArcGIS applications and collaborate with designers, product managers, software engineers, and domain experts.
- Ability to synthesize findings from multiple data sources into clear problem statements, actionable recommendations, and proposed next steps that reflect product priorities.
Benefits & Perks
Base salary range of $97,344 to $166,608 USD
Industry-leading health and welfare benefits including medical, dental, and vision insurance
Basic and supplemental life insurance for employees and their families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Ready to Apply?
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