Job Description
An Associate Client Success Manager at EnergyHub supports utility clients by managing program launches, fostering relationships, and ensuring successful implementation of energy management solutions, with a focus on renewable energy and distributed energy resources.
Key Responsibilities
- Manage program launches and oversee multi-faceted programs with device partners, clients, and internal teams.
- Support the client success team in executing account activities and day-to-day tasks according to standard operating procedures.
- Build and maintain trusted relationships with clients, understanding their objectives and guiding program design to support growth targets.
- Prepare and present client reports, analyze key results, and facilitate meetings to communicate technical and data-driven insights.
- Maintain ongoing communication with stakeholders to ensure efficient program implementation and address ongoing needs.
- Develop comprehensive knowledge of demand management, DERs, and program success drivers to effectively communicate and train clients.
Requirements
- Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner.
- Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time for a minimum of 2 years.
- Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies.
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets.
- The ability to build trust and foster outstanding client and partner relationships.
- Experience working with a team in a cross-functional, fast-paced work environment.
- Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects.
- A BS or BA degree.
- At least 2-3 years of professional experience in technology services or customer success, with a strong preference for experience within a SaaS or enterprise software-related field.
- Experience working in or with renewable energy, utilities, grid services, or adjacent industries in the cleantech or climate tech sectors.
- The candidate must be based out of New York HQ, or work remotely from one of the following states: New Jersey, Florida, Georgia, North Carolina, Texas, or Tennessee.
Benefits & Perks
Compensation/salary range: $70,000 - $90,000 USD
Work schedule: Flexible schedule
Work environment perks: Fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy
Additional benefits: 100% paid medical for employees, 401(k) with employer match, paid parental leave, education assistance program, casual environment, opportunities for growth and development, exposure to latest technologies, positive team culture including happy hours and holiday parties
Ready to Apply?
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