Technical Support Engineer III Hybrid Orange, CA - US
Energy SolutionsOrange, California
Full Time
Posted December 11, 2025
$95k - $125k
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Job Description
A senior technical support engineer responsible for resolving complex customer issues, managing infrastructure and data, automating processes, and mentoring junior staff within a growing energy solutions company, with a focus on delivering excellent customer service and technical excellence.
Key Responsibilities
- Resolve complex customer issues and manage high volume of cases, including urgent escalations
- Coordinate cross-team resources to accelerate resolution of critical or systemic issues
- Manage and maintain infrastructure, networks, servers, and software applications
- Collect, store, manage, and analyze large volumes of data ensuring quality, security, and accessibility
- Automate routine business processes using software solutions, workflow tools, and RPA
- Serve as a technical advisor by translating complex technical findings into actionable information
- Mentor and support junior technical support engineers through coaching and review of troubleshooting approaches
- Create and maintain troubleshooting guides, runbooks, and post-mortem reports for high-impact incidents
- Ensure knowledge base documentation is accurate, complete, and technically sound
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Ability to manage a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
- Experience coordinating cross-team resources to accelerate resolution for critical or systemic issues.
- Experience managing and maintaining infrastructure, networks, servers, and software applications.
- Experience collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company, ensuring data quality, security, and accessibility.
- Experience automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation (RPA) to improve efficiency, reduce errors, and streamline operations across departments.
- Ability to serve as a trusted technical advisor by translating complex technical findings into clear, actionable information.
- Experience mentoring and coaching junior technical support staff, including reviewing troubleshooting approaches, documentation, and customer communication.
- Ability to author detailed troubleshooting guides, runbooks, and post-mortems for high-impact incidents.
- Acting as a quality gate for knowledge base accuracy, ensuring documentation is complete, technically sound, and usable by all support tiers.
- Proficiency in supporting infrastructure components such as networks, servers, and software applications.
- Ability to work independently and as part of a team in a hybrid work environment, working onsite at least 1 day per week at one of the specified office locations.
Benefits & Perks
Salary range of $95,000 to $125,000, with a target compensation of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule with at least 1 day per week onsite at one of the company offices
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
Generous retirement package
Ready to Apply?
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