Technical Support Engineer III Hybrid Oakland, CA - US
Energy SolutionsOakland, California
Full Time
Posted December 11, 2025
$95k - $125k
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Job Description
The Technical Support Engineer III at Energy Solutions is a senior technical expert responsible for resolving complex customer issues, supporting infrastructure and software applications, automating business processes, and mentoring junior staff to ensure high-quality technical support and continuous improvement.
Key Responsibilities
- Resolve complex customer issues and manage high volume of cases, including urgent escalations
- Coordinate cross-team resources to accelerate resolution of critical or systemic issues
- Manage and maintain infrastructure, networks, servers, and software applications
- Collect, store, analyze, and ensure the security and accessibility of large volumes of data
- Automate routine business processes using software solutions and Robotic Process Automation (RPA)
- Serve as a technical advisor by translating complex technical findings into clear, actionable information
- Mentor and support junior technical support engineers through coaching and review of troubleshooting approaches
- Create and maintain detailed troubleshooting guides, runbooks, and post-mortem reports
- Ensure knowledge base documentation is accurate, complete, and technically sound
Requirements
- Minimum of 8 years of experience in a software product support role.
- Experience supporting Cloud and API applications.
- Intermediate to advanced experience with Python scripting.
- Proven ability to execute database data queries and updates.
- Excellent communication and customer service skills.
- Experience in training and mentoring junior staff.
Benefits & Perks
Salary range of $95,000 to $125,000 with a target of $118,000 to $120,000 based on experience and qualifications
Hybrid work schedule requiring onsite presence at least 1 day per week
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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