Technical Support Engineer II Hybrid Boston, MA - US
Energy SolutionsBoston, Massachusetts
Full Time
Posted October 22, 2025
$85k - $115k
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Job Description
The Technical Support Engineer II at Energy Solutions is responsible for managing and resolving technical issues related to software systems that support clean energy incentive programs, collaborating with development teams, and providing technical assistance to clients and internal staff to ensure system functionality and customer satisfaction.
Key Responsibilities
- Manage software work tickets by gathering information, prioritizing tasks, and following up on deliverables
- Troubleshoot and reproduce technical issues, developing technical solutions
- Escalate urgent problems to appropriate internal resources
- Collaborate with client teams and technical staff to support custom software systems
- Engage with development teams to support development environments
- Interact with a broad range of stakeholders, including IS staff, management, and functional users
- Contribute to documentation through knowledge articles and runbooks
- Provide timely support and guidance to team members
Requirements
- Minimum of 5 years of relevant experience in technical support or related roles.
- Bachelor's degree in computer science or a related field is preferred but not required.
- Proficiency in debugging and resolving technical issues related to software systems.
- Experience managing multiple tasks and prioritizing work effectively.
- Strong research and communication skills, both verbal and written.
- Ability to work independently with minimal guidance and as part of a team.
- Experience with Jira Software and other Atlassian products, or similar project management tools.
- Experience with Python scripting.
- Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users.
- Experience troubleshooting and reproducing technical issues, and developing technical solutions.
- Experience collaborating directly with engineers and project managers.
- Experience supporting custom software systems and managing software work tickets, including gathering information, seeking clarity, prioritizing tasks, and following up on deliverables.
- Ability to escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Experience contributing to documentation through knowledge articles and runbooks.
- Self-motivated, detail-attentive, and a desire for continuous learning.
- Ability to respond to support tasks with timely solutions.
- Ability to manage time effectively and work with minimal supervision.
- Familiarity with collaboration tools such as Confluence, Slack, and SharePoint is a plus.
- Experience with SOC 2 compliance is a plus.
- Experience in energy efficiency or renewable energy domain is a plus.
Benefits & Perks
Salary range of $85,000 to $115,000 with a target of $97,750 based on experience and qualifications
Hybrid work schedule with at least 1 day onsite per week (Wednesdays) with flexibility
Generous retirement package
Medical, dental, and vision insurance
Pre-tax contribution plans
Employee Stock Ownership Plan (ESOP)
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