Solar Programs Associate - Strategy and Outreach (Hybrid - Chicago, IL)

• Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs • Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs • Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate • Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs • Support outreach activities including event preparation, presentation preparation, occasional event attendance and outreach inquiries • Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly • Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework • Support working relationships with distributors, contractors, and other stakeholders through phone, or virtual interactions • Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address non ‑ compliance • Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed • Compile, validate, and organize program data for internal review and client reporting. Proofread deliverables and correct basic errors before they go out. • Review work for accuracy and completeness before submission and flag issues to the Project Manager • Review program information and gather references to support process improvements • Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes • Track and report discrepancies to support consistency and reduce rework • Identify and suggest improvements to program procedures and operational workflows to enhance efficiency • Apply and update established processes and documentation to support accuracy and consistency • Maintain detailed documentation to support audits, reporting, and program transparency • Support scheduling, resource coordination, and administrative project activities as needed • Follow established program controls to support compliance, fraud prevention, and risk management

• Bachelor's degree in project management or related field required or High School degree plus 2 years’ experience • Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally • Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint) • Strong organizational skills and attention to detail, with the ability to identify issues and escalate when needed • Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly The salary range for this role is $60,000 to $70,000, with a target compensation of $60,000 to $66,500 based on experience and qualifications.