Learning & Development Manager (Hybrid - Oakland, CA; Portland, OR; Chicago, IL - US)

• Manage and collaborate with Subject Matter Experts (SMEs) to gather content, clarify requirements, and translate business needs into clear learning objectives. • Manage and delegate the design and development of instructional materials across multiple modalities (e-learning, instructor-led, virtual, and blended learning). • Evaluate instructional content for accuracy, instructional soundness, accessibility, and alignment with adult learning principles. • Provide direction, coaching, and performance feedback to instructional designers or content developers by providing guidance, feedback, and support on best practices and execution. • Prioritize and manage multiple concurrent instructional design projects to ensure timelines, scope, and quality standards are met. • Manage and escalate project milestones, risks, and dependencies as appropriate. • Evaluate learner feedback, assessment results, and LMS data to identify opportunities for content improvement. • Manage and support revisions and updates to training programs based on policy changes, system updates, or performance data. • Manage weekly one-on-one meetings and team meetings to assign, prioritize, and review Learning & Development work, communicate expectations, and support alignment with team and departmental goals. • Coach and develop Learning & Development team members by providing guidance on instructional approaches, supporting skill development, and encouraging adoption of effective learning practices.

• A bachelor’s degree in Instructional Technology, Educational Psychology Adult Education Communication. • A minimum of 7 years of experience managing curriculum development projects and initiatives including: designing training programs in multiple delivery methods incorporating traditional instructor led courses, virtual webinar courses, synchronous and asynchronous distance learning self-paced course materials, multimedia e-learning courses, and training programs that support end user programs. • A minimum of 2 years of experience in a managerial or supervisory role leading a geographically diverse team. • A minimum of 4 years of video editing skills with Camtasia Final Cut Pro Adobe Premier or similar. • A minimum of 4 years audio editing skills using Audacity or similar. • Willingness to conduct business travel as needed up to 30%. • Learning management system experience including loading courses troubleshooting. • Working knowledge of adult learning models in training design such as the ADDIE learning model. • Proficient in eLearning authoring tools and other software for instructional design work such as Articulate Storyline Adobe Captivate or similar. • Ability to work both in a team environment and autonomously with minimal supervision or direction. • Excellent verbal, written interpersonal and presentation skills with ability to successfully deliver and communicate complex technical training. • Proven time management and organizational skills. The salary range for this role is $100,000 – $130,000/annually with a target compensation of $100,000 - $125,000/annually based on experience and qualifications.