Solar Programs, Application Processing Associate (Hybrid - Oakland, CA; Portland, OR; Chicago, IL - US)
Energy SolutionsChicago, Oregon
Full Time
Posted June 23, 2026
$60k - $70k
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Job Description
At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.
Key Responsibilities
- Execute assigned program workflows (e.g., claim intake, completeness review, eligibility verification within guidelines) to support service levels and processing timelines.
- Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs.
- Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs.
- Review work for accuracy and completeness before submission and flag issues to the Project Manager.
- Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs.
- Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly.
- Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework.
- Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address noncompliance.
- Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed.
- Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes.
Requirements
- A high school degree with a minimum of 2 years of relevant experience; or a bachelor's degree in project management or related field.
- Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally.
- Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Strong organizational skills and attention to detail, with the ability to identify issues and escalate when needed.
- Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly.
- A cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
- The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.
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