Regional Onboarding Lead - APAC
Digital RealtySingapore, Singapore
Full Time
Posted September 15, 2026
Apply Now
Application opens on company website
Listing evidence and provenance
- Source
- Oracle Cloud HCM View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Pay not available
Job Description
As the Regional Customer Onboarding Lead, you will be responsible for driving excellence, consistency, and governance across customer onboarding activities throughout the region.
Key Responsibilities
- As the Regional Customer Onboarding Lead, you will be responsible for driving excellence, consistency, and governance across customer onboarding activities throughout the region. Acting as a key customer-facing leader, you will work closely with Sales, Operations, Engineering, Customer Success, and other cross-functional teams to ensure customers transition seamlessly from contract signature to live service. You will oversee onboarding performance, champion process improvement initiatives, manage escalations, and foster a customer-centric approach that delivers exceptional service quality and business outcomes across all markets.
- Govern customer onboarding delivery across all markets within the region, ensuring adherence to global standards, service level agreements (SLAs), and best practices.
- Oversee the end-to-end onboarding lifecycle from Sales handover through service activation and go-live, ensuring a seamless customer experience.
- Act as the regional escalation point for complex, high-risk, or business-critical onboarding programs.
- Establish and maintain a consistent onboarding framework, including documentation standards, milestone management, reporting, and service governance.
- Monitor onboarding performance metrics and KPIs, identify gaps, and drive continuous improvement initiatives to enhance efficiency and service quality.
- Partner closely with Sales, Operations, Engineering, Customer Success, Finance, and Implementation teams to ensure successful customer onboarding and delivery outcomes.
- Identify onboarding risks, coordinate mitigation plans, and proactively resolve issues that may impact delivery timelines or customer satisfaction.
- Standardize onboarding processes, tools, and workflows while driving automation and operational efficiencies to reduce time-to-live and time-to-revenue.
- Lead capability development through coaching, training, workforce planning, and performance reviews of in-market onboarding teams and specialists.
- Contribute to global onboarding strategy, represent the region in cross-functional forums, and promote a high-performance, customer-focused culture.
Requirements
- High school diploma or equivalent required; bachelor's degree in Business, Communications, or a related discipline is preferred.
- 3+ years of experience in customer service, customer support, customer onboarding, project coordination, or a related customer-facing function, including leadership, mentoring, or supervisory experience.
- Proven ability to work across multiple stakeholder groups, including Sales, Operations, Engineering, Finance, Customer Success, Implementation teams, customers, and external partners.
- Strong knowledge of customer onboarding processes, service delivery principles, and customer experience management within complex operational environments.
- Excellent communication, interpersonal, presentation, and stakeholder management skills, with the ability to engage effectively across all organizational levels.
- Strong analytical and problem-solving abilities, with experience managing risks, resolving escalations, and navigating complex customer situations.
- Highly organized, detail-oriented, and able to manage multiple priorities while ensuring timely, high-quality customer outcomes.
- Customer-centric mindset with a passion for service excellence, continuous improvement, and delivering exceptional customer experiences.
- Demonstrated ability to influence and collaborate in a matrix environment without direct authority, building alignment across diverse teams and stakeholders.
- Self-motivated, adaptable, and able to work independently while maintaining integrity, professionalism, and confidentiality.
Ready to Apply?
Apply directly on Digital Realty's site
Get new power and energy jobs weekly
New jobs across data centers, grid, nuclear, storage, generation, and renewables. One email a week.
Job Alerts
Get alerts for jobs like this one
More at Digital Realty
Similar Jobs
More jobs at Digital Realty
Similar jobs in Not Specified
More jobs in Singapore, Singapore
Is this your company?Claim your listing free →