IT Data Systems Technician

• Monitor and maintain IT and infrastructure devices to ensure maximum system uptime. • Provide comprehensive service desk support and collaborate with users for technology rollouts. • Execute vulnerability remediation and manage a subset of software security tools. • Develop and organize technical documentation for system procedures and workflows. • Assist in sourcing and configuring hardware and software components from vendors.

• Associate’s degree in IT or 3+ years of experience in enterprise systems and networking, with advanced knowledge of ITSM tools and procedures. • Strong proficiency in Microsoft Windows 10/11 and Windows Server administration. • Practical experience with Layer 1 networking and Google Workspace productivity tools. • Bilingual fluency in English and Spanish; German proficiency is a plus. • Excellent communication skills with a patient and empathetic approach to troubleshooting.