IT Support Specialist
Cypress Creek RenewablesDurham, North Carolina
Full Time
Posted January 27, 2026
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Job Description
The IT Support Specialist provides technical assistance and manages hardware, software, and collaboration tools to ensure smooth technology operations for employees and contractors at Cypress Creek Renewables.
Key Responsibilities
- Respond to and resolve IT support tickets for employees, contractors, and interns
- Troubleshoot and resolve hardware, software, and connectivity issues
- Set up, image, and ship PCs for new hires and refresh cycles
- Manage PC asset lifecycle, including tracking, returns, and inventory
- Install, configure, and support user applications and specialized software
- Support deployment and configuration of software through Microsoft Autopilot
- Provide technical support for collaboration tools such as Zoom Rooms and meeting room systems
- Support printer setup, troubleshooting, and maintenance
- Manage and support mobile devices for field technicians, ensuring security and proper configuration
Requirements
- 0-1 years of experience in IT support or a similar role, ideal for recent upcoming graduates or early career professionals
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications
- Experience with hardware setup, device management tools such as Microsoft Intune Autopilot, and asset tracking systems
- Familiarity with video conferencing tools such as Zoom and printer management
- Excellent communication, troubleshooting, and organizational skills
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
Benefits & Perks
15 days of Paid Time Off, accrual up to 20 days
11 observed holidays
401(k) Match
Medical, dental, and vision insurance
Health insurance
Wellness stipend
Family planning stipend
Generous parental leave
Tuition Reimbursement
Phone Bill Reimbursement
Company Swag
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