Senior Facility Operations Manager - Colocation North America

The Sr. Manager, Facility Operations – Colocation, North America is responsible for ensuring that every colocation provider supporting Crusoe Cloud across North America operates in full alignment with Crusoe Operations Standards. This role owns the operational governance relationship with colocation partners — from standards enforcement and compliance audits to incident management and vendor performance — safeguarding the reliability, safety, and security of the infrastructure that powers Crusoe Cloud. The ideal candidate combines deep mission-critical facilities expertise with strong vendor management skills and is comfortable operating as Crusoe's on-the-ground authority across a distributed, multi-provider colocation footprint.

• Bachelor's degree in Engineering, Facilities/Mechanical/Electrical Engineering, or related field, or equivalent practical experience.
• 8+ years of experience in mission-critical data center facility operations, including at least 3+ years managing multi-site or colocation-based operations at scale.
• Strong working knowledge of critical infrastructure systems: UPS, generators, switchgear, CRAC/CRAH and chilled-water cooling, fire/life-safety, and BMS/EPMS platforms.
• Proven experience managing third-party vendor and colocation relationships, including SLAs, MSAs, and governance cadences.
• Working knowledge of industry frameworks and standards such as Uptime Institute Tier classifications, ASHRAE thermal guidelines, and ISO 9001/14001/27001/45001.
• Excellent stakeholder management, audit, and written/verbal communication skills; comfortable presenting risk and performance data to senior leadership.
• Working knowledge of NFPA (70/70E/72), NEC, OSHA regulations, and North American utility interconnection practices.
• Familiarity with major North American colocation markets and providers (e.g., Digital Realty, Equinix, QTS, CyrusOne, Aligned).
• Ability to travel up to 30–50% within the United States and Canada.
• Experience supporting GPU-dense, AI/ML, or other high-density compute environments (including liquid cooling deployments).
• Professional certifications such as Uptime Institute Accredited Tier Specialist (ATS)/Accredited Operations Specialist (AOS), CDCP/CDCS/CDCE, PMP, or Six Sigma.
• Experience with data center commissioning (Cx) processes and acceptance testing.
• Prior experience at a hyperscaler, cloud provider, or colocation operator supporting rapid capacity growth.

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location