Operations Coordinator Forensic Services practice
Charles River AssociatesBoston, Massachusetts
Full Time
Posted September 4, 2025
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Job Description
The Operations Coordinator in CRA's Forensic Services practice provides administrative, billing, project support, and client relationship management to assist the team in delivering forensic and consulting services efficiently and effectively.
Key Responsibilities
- Manage high volume project billing, including preparing invoices, drafting work descriptions, and obtaining approvals
- Follow up on and report on outstanding project unbilled receivables and write-offs
- Provide project administration support, including conflict checks, client retention letters, and vendor invoice processing
- Handle general administrative tasks such as maintaining calendars, coordinating travel, and managing files
- Oversee client relationship management database and support marketing and business development activities
- Coordinate logistics for internal and external meetings and client events
- Act as liaison with corporate departments such as Human Capital, IT, and Finance
Requirements
- Bachelor's degree
- At least 3 years of relevant work experience in a support or billing role, with experience in professional services preferred such as consulting, law, or financial services
- Strong client invoicing experience, ideally with exposure to time-based and fixed price billing, in a high volume environment
- Experience with financial management invoicing software
- Intermediate to advanced proficiency in Microsoft Office applications Word, Excel, PowerPoint, Outlook
- Proven contract management capability, including editing, facilitating, and maintaining client and/or vendor retention letters
- Prior experience with client communications and outreach
- Exceptional attention to detail with a quantitative orientation and focus on quality in work product
- Displays good judgment and problem-solving skills in a fast-paced environment
- Ability to maintain confidentiality of sensitive information
- Energetic self-starter with strong interpersonal skills, including a cooperative and professional attitude
- Well organized, flexible, and capable of managing multiple priorities simultaneously
- Outstanding written and oral communication skills
- A high level of initiative, a strong work ethic, and dedication to quality
Benefits & Perks
Training programs including technical training, presentation skills, internal seminars, and career mentoring
Comprehensive total rewards program
Wellness programming supporting physical, mental, emotional, and financial well-being
In-house immigration support for foreign nationals
Work location flexibility with a mix of in-office and remote work options
Equal employment opportunity employment consideration
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