Manager, Internal Communications

Charles River Associates

Boston, MA

INTERN

Posted August 19, 2026

$100k - $115k

Power Generation

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Job Description

Reporting to the Chief Marketing Officer and dotted line to Chief Human Resources Officer, the Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm.

Key Responsibilities

Internal Communications Strategy & Narrative
Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them as well as reinforcing CRA’s employee value proposition and firm culture
Own messaging, timing, and reinforcement of key initiatives across the organization
Translate complex business priorities into clear, actionable communications
Execution & Channel Management
Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands and office communications
Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
Standardize formats, tone, and communication frameworks across all channels
Oversee production of high-quality written and visual content across internal platforms
Transformation & Change Communications
Embed communications into major firm initiatives (e.g., AI, CRM, operational changes) to drive adoption and behavior change
Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
Ensure communications are proactive, coordinated, and tied to measurable outcomes
Stakeholder Engagement & Alignment
Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
Represent the CEO’s voice and point of view in firm communications
Serve as the central point of coordination for firmwide communications requests
Advise leadership on communication approach, tone, and risk mitigation
Build strong relationships across offices and practices to ensure relevance and uptake
Governance & Operating Model
Establish clear ownership and governance of internal communications across the firm
Transition and integrate work currently handled by external vendors into an in-house model (as applicable)
Implement processes for intake, prioritization, and approval of communications
Ensure consistency and alignment across geographies and teams
Measurement & Continuous Improvement
Define KPIs to measure effectiveness (e.g., engagement, reach, understanding, behavioral impact)
Track performance of communications and continuously refine strategy
Gather feedback from employees and leadership to improve clarity and effectiveness

Requirements

Bachelor's or Master's Degree in Journalism, English, Communications or related area of study;
8–12+ years of experience in internal communications, corporate communications, or marketing communications within a professional services or B2B environment
Proven ability to lead enterprise-wide communication strategies and transformation programs
Exceptional writing, editing, and storytelling skills, with the ability to simplify complex ideas and analysis while retaining sophistication and avoiding jargon
Strong stakeholder management skills, including experience working with senior leadership
Experience building or scaling communications functions or operating models
Ability to operate in a fast-paced, evolving environment with competing priorities

Benefits & Perks

CRA’s robust skills development programs , including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Beginning with skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.