Job Description
The Scale Value Engineer at Celonis is a trusted advisor responsible for driving customer success, adoption, and value realization of the Process Intelligence Platform through strategic engagement, training, and relationship management with customers and partners.
Key Responsibilities
- Drive value, adoption, and customer success across a portfolio of accounts
- Build and maintain structured governance models at account and portfolio levels
- Manage critical customer touchpoints, resolve escalations, and support customer success
- Support development of Centers of Excellence through training and strategic guidance
- Create and execute scalable engagement formats such as webinars and community events
- Partner with and coordinate activities across partners to strengthen customer relationships
- Monitor customer health and mitigate renewal risks by tracking value and identifying expansion opportunities
- Collaborate with internal teams and partners to deliver innovative solutions and manage escalations
Requirements
- Excellent communication skills in English, able to confidently engage and influence stakeholders at all levels.
- Strong execution focus for action and the ability to drive initiatives under ambiguity.
- Highly structured and programmatic thinking with the ability to execute complex projects efficiently.
- A passion for building new customer segments and managing a portfolio with an entrepreneurial approach.
- Ability to gain customer trust and drive success in limited touchpoints, delivering high impact.
- Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1 N office-hour setups.
- Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they are driving maximum value.
- Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
- Passionate about empowering both customers and partners through training, support, and strategic insights.
- Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
- Proven ability to support and develop customer success strategies, including building scalable engagement formats such as webinars, in-person events, and online community events.
- Ability to build and maintain structured governance models at both the account and portfolio levels, ensuring alignment with customer goals.
- Experience in managing critical customer touchpoints, coordinating with partners to resolve escalations, and driving customer success.
- Ability to monitor customer health through scalable strategies and provide regular check-ins to keep customers on track.
- Experience in mitigating renewal risks by tracking value and framing expansion opportunities through demos and strategic guidance.
- Ability to support the development of Centers of Excellence (CoEs) leveraging Celonis and partner resources.
- Experience in programmatic coordination across partner activities within a portfolio to strengthen customer relationships and drive success.
- Experience in developing and executing scalable engagement formats such as online webinars, regional in-person events, and online community events.
- Ability to proactively create and nurture community engagement strategies, driving content and interaction around specific focus areas.
- Experience in collaborating with community teams to gather feedback and improve engagement platform effectiveness.
Benefits & Perks
Unrivaled Family Support Benefit from our inclusive parental leave policy 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment
Work-Life Integration Enjoy Unlimited PTO in applicable regions and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration
Continuous Growth Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform
Holistic Well-being Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated Wellness Weeks that prioritize work life balance
Drive Sustainability Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually
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