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Job Description
Leading a product team to develop innovative Business Apps focused on Front Office processes such as Customer Service, Marketing, Sales, and Commerce, with the goal of creating scalable solutions that enhance customer-facing operations and shape the future of Process Intelligence.
Key Responsibilities
- Lead and define the product strategy and roadmap for the Front Office domain within Business Apps.
- Collaborate with customers to understand pain points in Procurement, Sales, Service, Marketing, and Commerce.
- Manage all stages of product development from ideation to scaling solutions across customers.
- Develop innovative solutions using the Celonis Process Intelligence Platform for the Front Office.
- Guide and influence feature development in collaboration with platform product managers and engineers.
- Work with UX teams to define user experience for products.
- Align with internal teams including Product, Engineering, Marketing, Value Engineering, and Sales.
Requirements
- 8 years of experience in operational Front Office functions such as Sales, Service, Marketing, Commerce, Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles
- Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms
- Comprehensive knowledge of CX market and industry trends
- Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products
- Demonstrated experience in product marketing, messaging, and positioning
- Proven ability to lead and manage high-performing teams
- Outstanding stakeholder management skills across organizational functions
- Excellent verbal and written communication abilities
- Fluency in English
Benefits & Perks
Compensation/salary range not specified
Hybrid working options
Generous PTO
Company equity RSUs
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to gym subsidies
Counseling and well-being programs
Internal mobility and mentorship opportunities
Clear career paths
Learning programs
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