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Job Description
An IT Service Engineer at Celonis is responsible for providing global IT support, troubleshooting hardware, software, and network issues across macOS and Windows platforms, supporting onboarding and onsite assistance at the Bangalore office, and ensuring smooth IT operations in a fast-paced, international environment.
Key Responsibilities
- Serve as the first point of contact for IT support requests from employees and resolve or escalate issues as needed
- Provide hands-on support for macOS and Windows platforms, troubleshooting hardware, software, and network problems
- Install, configure, and maintain computing equipment, peripherals, and collaboration tools
- Manage onboarding processes for new employees in the Bangalore office
- Support mobile devices through mobile device management platforms
- Provide onsite IT support at the Bangalore office
- Develop and maintain documentation and user guides for common IT issues
- Participate in shift-based support to ensure global coverage
Requirements
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.
- Experience with Active Directory as well as Azure Active Directory.
- Understanding of TCP IP networks and fundamental network troubleshooting skills.
- Proficiency in M365 administration and support.
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji.
- Familiarity with operating and maintaining network components such as video conferencing systems (Zoom, MS Teams) and network printers.
- Willingness to work in a shift-based support model to ensure global coverage and timely support.
- Excellent communication skills with the ability to work effectively in a global, multicultural team.
- Detail-oriented with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment.
- Motivated team player committed to providing excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
internal mobility and mentorship opportunities
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