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Job Description
An IT Service Engineer at Celonis is responsible for providing global IT support, troubleshooting hardware, software, and network issues across macOS and Windows environments, supporting onboarding, and ensuring seamless IT operations in a fast-paced, international setting.
Key Responsibilities
- Serve as the first point of contact for IT support requests from employees and resolve or escalate issues as needed
- Provide hands-on support for macOS and Windows platforms, troubleshooting hardware, software, and network problems
- Install, configure, and maintain computing equipment, peripherals, and collaboration tools
- Manage onboarding processes for new employees in the Bangalore office
- Support mobile devices through MDM platforms like Intune and Kandji
- Offer onsite IT support at the Bangalore office
- Communicate effectively with users to understand, document, and resolve IT issues
- Perform basic repairs and replacements of computing equipment
- Develop and maintain documentation and user guides for common IT issues
Requirements
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments
- Strong knowledge of macOS and Windows 11 operating systems
- Experience with Active Directory as well as Azure Active Directory
- Understanding of TCP IP networks and fundamental network troubleshooting skills
- Proficiency in M365 administration and support
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
- Familiarity with operating and maintaining network components such as video conferencing systems (Zoom, MS Teams) and network printers
- Ability to act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary
- Support mobile devices, including smartphones, through mobile device management platforms
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems
- Support onboarding process for new employees in the Bangalore office
- Provide onsite IT support to employees at the Bangalore office
- Perform basic repairs and replacements for computing equipment when needed
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency
- Participate in a shift-based support schedule to ensure coverage across global time zones
- Strong communication skills with the ability to work effectively in a global, multicultural team
- Detail-oriented with excellent problem-solving abilities and a proactive mindset
- Capable of managing multiple tasks and projects in a fast-paced environment
- A team player motivated to provide excellent customer service and continuous improvement in IT processes
- ITIL V4 Foundation certification
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
internal mobility and mentorship opportunities
Ready to Apply?
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