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Job Description
An IT Service Engineer responsible for providing global IT support, troubleshooting, and maintaining hardware, software, and network systems across macOS and Windows environments, with a focus on supporting the Bangalore office and ensuring seamless IT operations in a fast-paced, international setting.
Key Responsibilities
- Serve as the first point of contact for IT support requests from employees and resolve or escalate issues as needed
- Provide hands-on support for macOS and Windows platforms, troubleshooting hardware, software, and network problems
- Install, configure, and maintain computing equipment, peripherals, and collaboration tools
- Manage onboarding processes for new employees in the Bangalore office
- Support mobile devices through MDM platforms like Intune and Kandji
- Perform onsite IT support at the Bangalore office
- Develop and maintain documentation and user guides for common IT issues
- Participate in shift-based support to ensure global coverage
Requirements
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.
- Experience with Active Directory as well as Azure Active Directory.
- Understanding of TCP IP networks and fundamental network troubleshooting skills.
- Proficiency in M365 administration and support.
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji.
- Familiarity with operating and maintaining network components such as video conferencing systems (Zoom, MS Teams) and network printers.
- Ability to act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Ability to provide hands-on support for hardware, software, and network issues on macOS and Windows platforms.
- Ability to install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems.
- Experience supporting mobile devices, including smartphones, through MDM platforms.
- Experience supporting onsite IT support to employees at the Bangalore office.
- Ability to develop and maintain documentation and user guides for common issues.
- Willingness to work in a shift-based support model to ensure global coverage and timely support.
- Strong communication skills with the ability to work effectively in a global, multicultural team.
- Detail-oriented with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment.
- Motivated team player committed to providing excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
internal mobility and mentorship opportunities
Ready to Apply?
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