IT Service Engineer at Celonis

3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.

Strong knowledge of macOS and Windows 11 operating systems.

Experience with Active Directory as well as Azure Active Directory.

Understanding of TCP/IP networks and fundamental network troubleshooting skills.

Proficiency in M365 administration and support.

Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.

Experience with Mobile Device Management (MDM) solutions like Intune and Kandji

Familiarity with operating and maintaining network components such as video conferencing systems (Google Meet/MS Teams) and network printers.

Strong communication skills with the ability to work effectively in a global, multicultural team.

Detail-oriented, with excellent problem-solving abilities and a proactive mindset.

Capable of managing multiple tasks and projects in a fast-paced environment

A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.

ITIL V4 Foundation certification

IT Service Engineer