Job Description
The Knowledge Management Intern will support the Customer Support Organization by implementing and maintaining Knowledge-Centered Service (KCS) methodologies, conducting knowledge quality checks, and assisting with knowledgebase administration, while gaining hands-on experience in knowledge management processes.
Key Responsibilities
- Perform regular reviews of knowledge articles to ensure alignment with content standards.
- Provide detailed feedback and quality scores to Customer Support Engineers and leadership teams.
- Evaluate knowledge usage during the case-handling workflow and submit findings through the PAR survey.
- Respond to knowledgebase functionality questions and provide guidance across various teams.
- Act as a point of contact for troubleshooting and resolving knowledgebase-related queries.
- Assist with content and user management within the knowledgebase system.
- Support the team in maintaining an organized and accurate knowledge repository.
Requirements
- Pursuing a Bachelor’s Degree in Computer Science, Information Systems, or related field.
- Interest or experience in the Knowledge Centered Service (KCS) Knowledge Management Methodology.
- Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
- Strong attention to detail and ability to adhere to defined standards.
- 6 months full-time availability.
Benefits & Perks
Great compensation and benefits packages
Equity restricted stock units
Life insurance
Time off
Generous leave for new parents from day one
Subsidized gym membership
Access to counseling
Virtual events on well-being topics
Ready to Apply?
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