NextGenEnergyJobs.com

Intern Knowledge Management - CS

Celonis
Posted January 24, 2025

Munich, Bavaria

Energy Management

Internship

Job Description

The Knowledge Management Intern will support the Customer Support Organization by implementing and maintaining Knowledge-Centered Service (KCS) methodologies, conducting knowledge quality checks, and assisting with knowledgebase administration, while gaining hands-on experience in knowledge management processes.

Responsibilities

  • Perform regular reviews of knowledge articles to ensure alignment with content standards.
  • Provide detailed feedback and quality scores to Customer Support Engineers and leadership teams.
  • Evaluate knowledge usage during the case-handling workflow and submit findings through the PAR survey.
  • Respond to knowledgebase functionality questions and provide guidance across various teams.
  • Act as a point of contact for troubleshooting and resolving knowledgebase-related queries.
  • Assist with content and user management within the knowledgebase system.
  • Support the team in maintaining an organized and accurate knowledge repository.

Requirements

  • Pursuing a Bachelor’s Degree in Computer Science, Information Systems, or related field.
  • Interest or experience in the Knowledge Centered Service (KCS) Knowledge Management Methodology.
  • Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Strong attention to detail and ability to adhere to defined standards.
  • 6 months full-time availability.

Benefits

  • Great compensation and benefits packages
  • Equity restricted stock units
  • Life insurance
  • Time off
  • Generous leave for new parents from day one
  • Subsidized gym membership
  • Access to counseling
  • Virtual events on well-being topics

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