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Job Description
This role involves managing low-value overdue customer accounts by contacting clients, resolving payment issues, and negotiating payment arrangements to ensure timely collections, while collaborating with internal teams to support the company's financial health.
Key Responsibilities
- Establish contact with low value past due customers to resolve delinquency
- Discuss overdue payments with clients and encourage timely payments
- Collaborate with billing, accounts receivable, and internal departments to achieve collection goals
- Manage disputes and resolve issues related to overdue accounts
- Investigate historical data for debts and invoices
- Coordinate with accounting operations to process payments and refunds
Requirements
- Establish contact with low value past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.
- Collaborate with billing, accounts receivable, and various other internal departments to achieve common goals.
- Monitor low value accounts daily, contacting clients and discussing their overdue payments, and taking actions to encourage timely payments.
- Manage disputes and resolve issues in cooperation with the sales, billing team, and other stakeholders.
- Investigate historical data for debts and invoices.
- Collaborate with accounting operations to process payments and refunds.
- Be a student of business administration, economics, or a comparable program.
- Possess some understanding of accounting and finance language.
- Work analytically, in a structured manner, and quickly comprehend new topics and interrelationships.
- Have a high level of English language proficiency.
- Demonstrate good communication skills and enjoy interacting with potential customers.
- Have good knowledge of Excel and MS Office.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
gym subsidies
counseling and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
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