Job Description
The role involves providing technical support for Celonis' Process Intelligence Platform, diagnosing and resolving complex product issues, collaborating with development teams, and contributing to continuous service improvements within a support organization based in Bangalore, India.
Key Responsibilities
- Provide in-depth technical support for customer issues across Celonis Platform products
- Diagnose, analyze, and resolve complex technical tickets following ITSM processes
- Collaborate with Product and Engineering teams to qualify problems and defects
- Participate in Root Cause Analysis (RCA) cycles to improve support knowledge base
- Contribute to Continual Service Improvement (CSI) initiatives
- Engage in a 24x7 support model to ensure continuous customer assistance
Requirements
- An education in the field of IT, Computer Science, Engineering, or similar.
- First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
- A fundamental working ability of heterogeneous Linux Unix systems.
- Knowledge in one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.
- Have a structured approach to analyse and resolve issues.
- Ideally, experience with database systems and SQL.
- Experience with AWS and or MS Azure.
- Customer contact experience, communication and service-oriented skills.
Benefits & Perks
Ownership from Day 1 with Restricted Stock Units (RSUs) and merit-based refresh grants
Unrivaled Family Support Benefit with 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers
Unlimited Paid Time Off (PTO) and a flexible hybrid work model
Continuous skill development through a 70-20-10 learning framework, mentorship programs, and access to a learning platform
Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks
Paid time off for community and environmental causes through annual Impact Days
Participation in Inclusion Think Tank and Inclusion Days to promote diversity and belonging
Ready to Apply?
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