Job Description
The role involves leading customer success and strategic transformation initiatives within the Pharma and Life Sciences industries by managing executive relationships, driving value realization, and fostering innovation with Celonis' Process Intelligence platform.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients in the Pharma Life-Sciences industry.
- Engage with C-Level executives to define long-term vision and align Celonis solutions with customer strategic objectives.
- Drive measurable business impact by promoting platform adoption and supporting transformational initiatives.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Internalize customer strategies and targets to ensure delivery aligns with business goals.
- Organize and lead customer advisory boards to gather insights and foster innovation.
- Act as the voice of the customer within the company to influence product development and service offerings.
- Drive customer advocacy and presence at industry events and conferences.
- Mentor and coach team members and internal resources to ensure successful project execution and adoption.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Pharma Life Sciences industry or similar industries such as Production, Manufacturing.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Opportunity to work with leading process mining technology
Global collaboration with international teams
Ready to Apply?
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