Job Description
The role involves leading customer success initiatives for strategic clients by managing relationships with executive stakeholders, driving business transformation through data and process optimization, and fostering innovation to maximize value with Celonis' Process Intelligence platform.
Key Responsibilities
- Lead customer success initiatives and act as a trusted advisor to strategic customers.
- Engage with C-Level executives to define long-term vision and drive business transformation using Celonis.
- Manage and coordinate cross-functional teams to ensure customer engagement and platform adoption.
- Drive measurable business impact by influencing stakeholders and establishing program roadmaps.
- Resolve customer escalations and align delivery with customer strategy and targets.
- Ensure value realization, high-quality project delivery, and achievement of adoption targets.
- Organize and lead customer advisory boards to gather insights and improve products and services.
- Represent the customer voice internally to align product development with customer needs.
- Drive customer advocacy and presence at industry events and thought leadership platforms.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in Industry.
- MBA degree is strongly preferred.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
- Willingness to travel to meet with customer stakeholder needs (25-50%).
- Visa sponsorship is not offered for this role.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies, counseling, and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
Ready to Apply?
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