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Job Description
A Software Maintenance Engineer role focused on troubleshooting, fixing, and upstreaming issues in Linux-based infrastructure and open source software such as Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes, supporting enterprise customers and contributing to the open source community.
Key Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream communities to develop bug fixes, backport patches, and seek inclusion
- Review code produced by other engineers
- Troubleshoot and drive issues to resolution with workarounds, guidance, and bug fixes
- Develop upstream bug fixes and collaborate with the open source community
Requirements
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- Background in Computer Science, STEM or similar academic field with an exceptional academic track record
- Willingness to learn unfamiliar technology and deep-dive difficult issues
- Ability to work productively at any level of the open source stack including kernel, virtualization (KVM), containerization (Docker, LXC, LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open source applications
- Ability to resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Experience working with upstream communities to develop bug fixes, backport patches, and contribute to upstream projects
- Ability to review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Effective time management and prioritization skills to manage workload against priorities
- Ability to participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical, and concise communications
- Willingness to work remotely and travel internationally up to 10% of work time for team meetings, events, and conferences
- Willingness to travel up to 4 times a year for internal events
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with remote work and twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
Ready to Apply?
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