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Job Description
A Software Maintenance Engineer role focused on troubleshooting, fixing, and upstreaming issues in Linux-based infrastructure and open source software such as Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes, with opportunities to work across various layers of the technology stack in a remote, collaborative environment.
Key Responsibilities
- Resolve complex customer issues related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream open source communities
- Develop bug fixes, backport patches, and collaborate with upstream projects for inclusion
- Review code produced by other engineers
- Troubleshoot and drive issues to resolution with workarounds, guidance, and bug fixes
- Prioritize work and manage time effectively
- Contribute to process, tools, and documentation improvements
- Communicate technical information clearly and concisely
Requirements
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- Background in Computer Science, STEM or similar academic field with an exceptional academic track record
- Willingness to learn unfamiliar technology and deep-dive difficult issues
- Prior experience resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Ability to maintain a close working relationship with Canonical s Field, Support and product engineering teams
- Ability to develop bug fixes, backport patches, and work with upstream for inclusion
- Ability to review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Effective time management and prioritization skills
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical, and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences
- Willingness to travel up to 4 times a year for internal events
- Ability to work productively at any level of the open source stack, including kernel and user space
- Ability to troubleshoot and fix issues in software used by millions across the world, including upstream bug fixes
- Ability to work in a remote environment with teams in all time zones
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with remote work and twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
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