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Job Description
A Software Maintenance Engineer role focused on troubleshooting, fixing, and upstreaming issues in Linux-based infrastructure and open source software such as Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes, supporting enterprise customers and contributing to the open source community.
Key Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream communities to develop bug fixes, backport patches, and seek upstream inclusion
- Review code produced by other engineers
- Troubleshoot and drive issues to resolution with workarounds, guidance, and bug fixes
- Develop upstream bug fixes and collaborate with the open source community
- Prioritize work and manage time effectively to address critical issues
- Contribute to process, tools, and documentation improvements through team discussions
Requirements
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- Background in Computer Science, STEM or similar academic field with an exceptional academic track record
- Willingness to learn unfamiliar technology and deep-dive difficult issues
- Ability to work productively at any level of the open source stack including kernel, and in a wide range of programming languages
- Ability to troubleshoot and resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Experience with developing bug fixes, backport patches, and working with upstream communities for inclusion
- Ability to review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Effective time management and prioritization skills to manage work against priorities
- Clear, technical, and concise communication skills
- Willingness to work remotely and travel internationally up to 10% of work time for team meetings, events, and conferences
- Ability to develop upstream bug fixes and drive issues to resolution with workarounds, guidance, and bug fixes
- Participate in upstream communities and collaborate with Canonical’s Field, Support, and product engineering teams
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with remote work and twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
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