Software Engineer - L3 Support

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software • Maintain a close working relationship with Canonical's Field, Support and product engineering teams • Participate in upstream communities • Develop bug fixes, backport patches, and work with upstream for inclusion • Review code produced by other engineers • Demonstrate good judgment in technical methods and techniques • Prioritize work and manage your time effectively against those priorities • Participate in team discussions to improve processes, tools, and documentation • Maintain clear, technical and concise communications • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

• An exceptional academic track record • Background in Computer Science, STEM or similar • Experience with Linux and open source software • Experience with at least one of Python, Go, C or C++ on Linux • A drive to learn unfamiliar technology and deep-dive difficult issues • Willingness to travel up to 4 times a year for internal events

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. • Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme & Wellness Platform • Opportunity to travel to new locations to meet colleagues • Priority Pass and travel upgrades for long-haul company events