Linux Desktop Devices Support Engineer
CanonicalRemote
Full Time
Posted December 1, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A Linux Engineer Administrator role focused on providing technical support and troubleshooting for Canonical's open source products, primarily Ubuntu, to ensure customer success and satisfaction in a remote, globally distributed environment.
Key Responsibilities
- Investigate and research customer-reported issues related to Canonical's products
- Resolve complex technical problems on the Desktop and Server Ubuntu stacks
- Own and manage support cases to ensure timely resolution and high customer satisfaction
- Engage with customers via phone, ticketing system, and remote sessions to troubleshoot and resolve issues
- Escalate issues to senior engineers or other teams when necessary
- Contribute to and maintain knowledge base articles for shared learning
- Understand Ubuntu development processes to set accurate customer expectations
- Prioritize customer issues and manage workload effectively
- Continuously learn about new products and technologies to improve support skills
Requirements
- Professional written and spoken English with excellent presentation skills
- Experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files
- Experience with Linux integration with other environments such as authentication directory services and network file systems
- Ability to navigate effectively through stack traces and logs, and advise on next steps
- Solid understanding of OS and Application level bugs and when to escalate to the correct team
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Programming fundamentals in any language
- Extensive customer support experience, with a focus on customer needs being the top priority
- Ability to communicate professionally, emphatically, and clearly, and to set the right customer expectations
- Undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Ability to travel internationally twice a year for company events, with trips up to two weeks long
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long haul company events
Ready to Apply?
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