Enterprise Customer Success Manager Japanese speaker
CanonicalRemote
Full Time
Posted February 25, 2026
Not Specified
Remote
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Job Description
The Enterprise Customer Success Manager at Canonical is responsible for onboarding, supporting, and growing relationships with strategic and enterprise customers by aligning their objectives with Canonical's products and services, ensuring customer satisfaction, retention, and expansion within a remote, APAC-based role.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with sales, engineering, and support teams to develop engagement plans
- Manage a customer portfolio, identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify and resolve blockers
- Advocate for customers internally and influence product roadmaps and documentation
- Support customers through reactive ticket requests
- Create and execute digital campaigns targeting multiple customers
Requirements
- Native Japanese language proficiency with excellent command of English, both mandatory
- Minimum of 5 years of work experience with a strong background in IT
- Experience with projects related to at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
- Excellent presentation skills with the ability to guide conversations about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Ability to interact effectively with all departments and at all levels, both internally and externally, demonstrating true team player qualities
- Knowledge of agile methodologies
- Experience in onboarding new customers and introducing them to products and support processes such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications
- Ability to coordinate complex projects with developers, IT managers, and decision makers from various industries
- Experience managing a portfolio of customers in a specific geographic region, identifying growth opportunities or renewal risks in coordination with Sales
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through product and engineering teams
- Supporting customers through reactive ticket requests
- Creating campaigns targeting multiple customers through digital touch-points and activities
- Specialization in one of the following customer motions: Mass (small and medium businesses), Focus (strategic and Enterprise customers), or Step Growth (high-potential customers)
- Location requirement: This role will be based remotely in the APAC region
Benefits & Perks
Annual performance-driven bonus
Additional benefits reflecting company values and local needs
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for company events
Ready to Apply?
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