Enterprise Customer Success Manager French speaker
CanonicalRemote
Full Time
Posted February 25, 2026
Not Specified
Remote
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Job Description
The Enterprise Customer Success Manager at Canonical is responsible for onboarding, supporting, and growing customer relationships across various products and services, ensuring customer satisfaction and retention through strategic engagement and collaboration in a remote, EMEA-based role.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans
- Manage a portfolio of customers within a specific region to identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify and resolve blockers
- Advocate for customers internally to improve satisfaction and retention
- Support customers through reactive ticket requests
- Create and execute campaigns targeting multiple customers via digital touchpoints
Requirements
- Native French language proficiency with excellent command of English
- Minimum of 5 years of work experience in IT with a strong background in at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Experience in running a disciplined, weekly customer and business review process with cross-functional teams, including identifying and prioritizing blockers and driving resolution through corporate product and engineering teams
- Experience supporting customers through reactive ticket requests
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Excellent presentation skills with the ability to guide conversations about complex software
- Ability to coordinate complex projects with developers, IT managers, and decision makers from various industries
- Ability to manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales
- Ability to serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention
- Knowledge of agile methodologies
- Experience with Salesforce, Jira, and CRMs (preferred but not mandatory)
Benefits & Perks
Annual compensation review
Performance-driven annual bonus
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
Ready to Apply?
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